How to Pen Pal at PenPal – Our Community Guidelines

Rediscover genuine friendships across the globe – one postcard at a time with PenPal. These community guidelines explain how to pen pal at PenPal and help create a safe and respectful place. Ignoring the guidelines or our Terms of Service could result in your account being deactivated.

Being an understanding pal 😌​

Send your postcard
Once you’re matched, make sure to actually send a postcard as soon as you can. Your pen pal is waiting.

Be nice and inclusive
Be respectful of other cultures, beliefs, ways of thinking, opinions, ages, backgrounds and everything else.

Don’t be TOO nice
Be respectful of other cultures, beliefs, ways of thinking, opinions, ages, backgrounds and everything else.

Choose your language
Your safest bet is English. But if you’re matched with someone who speaks your language or a language you know, go for it!

Make the most of your profile
Fill out everything you’d like a pen pal to know about you before they send you a postcard.

Don’t do anything illegal (duh!)
If we notice illegal behavior on our site, your account will be banned, and you could be reported to the authorities.

Write your postcard
Fun postcard topics include… you! Where you’re from and what you do; your dreams, your kids, your hopes, and so on. Also fun: anything mentioned in your pen pal’s profile.

Less fun postcard topics include politics, religion, and money. Please avoid them.

Don’t be annoying
Please don’t solicit, advertise or try to use PenPal as a marketplace. We’re here to connect pals, not sell.

Use your real address 🏡​

One key feature of our service is that we deliver the postcards physically to your home, while keeping your address encrypted for all other users. To make our service work, you need to enter your REAL address (not a fake or incomplete one). We assure you, that your address will be safe with us. And it’s way more fun if your postcard also arrives, isn’t it?

If we notice that your address is not the right one, you will receive a request to change it. As long as your address hasn’t been changed, users won’t be able to send a postcard to you. All accounts with fake addresses will be removed – which we don’t like to do at all – but sending postcards that don’t arrive is just not fun.

Use photos that make others smile 🏞️​

A picture speaks a thousand words – and it’s also a great conversation starter! Go ahead and take a picture of yourself for your profile, so others can get to know you. After that, personalize your postcard with your own photos – a scene from your daily nature walk, your beloved pet, a smiley selfie – whatever shows off a bit of your wonderful self.

However, please do NOT use:

  • Photos of kids on their own – make sure an adult is also there, and that any kids are fully clothed.
  • Photos of people in their underwear, or wearing swimwear indoors. The same goes for shirtless selfies.
  • Politically motivated photos.
  • Graphic hunting photos.
  • Photos including guns.
  • Photos that don’t belong to you.

Receiving your postcard 💌

Your postcard arrived!
Yay! Now make sure to mark it as received and react to the card, so your pen pal knows what you though

Enjoy it…
And feel free to share the experience with your friends!

Using your account ​⚙️​

It’s personal
Use your account for personal and non-corporate use only. Exceptions apply.

We like teaching
If you want to set up profiles for your school class, then save yourself the hassle. Just come straight to us with the request, and we’ll sort you out.

There’s only one of you
So please only make one account. Er, and make sure it is actually you (don’t pretend you’re someone you’re not).

You’re a teen (or a teen at heart)
Please only make an account if you are 13 or older.

Your postal expectations 📬​

The postal system in each country is very different. While in some countries, postcards will come within just a couple of days, others could take weeks. The key takeaway is – don’t stress if your postcard has not been received as quickly as you hoped. To have an idea on how long it can take, have a look at our PenPal delivery times.

But if it takes longer than 30 days, get in contact with us at help@penpal.me to have the postcard resent (for free).

Rules to keep our community safe 📋​

  • Community is our highest priority
  • Your postcards should be appropriate for your recipient.
  • Don’t send anything illegal. Don’t spam people or send offensive or sexual messages.
  • Do not spam users with unwanted messages.
  • Do not send or post advertising of any kind.
  • Do not ask for gifts, money, donations or compensation of any kind.
  • Prison Mail is currently not allowed and any such accounts are subject to removal.

Still got questions about how to pen pal at PenPal? Take a look at our FAQ.

Dog that is having a question about how to pen pal at PenPal